MPB Health App Privacy Policy

Effective Date: 6.26.25

At MPB Health, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information through the MPB Health mobile application (“App”).

1. Information We Collect

We collect the following types of information to deliver and improve your healthcare experience:

a. Personal Information

  • Name, date of birth, contact details

  • Member ID and enrollment information

  • Emergency contact details

b. Health-Related Information

  • Medical history and shared needs (submitted through the platform)

  • Telehealth visit summaries

  • Prescription data

  • Health-sharing requests and status

c. App Usage & Device Information

  • Device type, operating system, IP address

  • App usage logs (e.g., pages visited, features used)

  • Location (only if you permit)

2. How We Use Your Information

Your information is used to:

  • Provide access to membership features and services

  • Facilitate telehealth visits and medical advocacy support

  • Submit and manage medical cost-sharing needs

  • Improve app functionality and user experience

  • Send you service-related updates and reminders

We do not sell your personal data.

3. Information Sharing

We may share your information:

  • With licensed providers, for treatment or consultation purposes

  • With health-sharing administrators, to facilitate eligible sharing

  • With third-party service providers for app hosting, analytics, or support—only under strict confidentiality agreements

  • When required by law, court order, or government regulation

4. Data Security

We implement industry-standard safeguards, including:

  • Encrypted data transmission (HTTPS/SSL)

  • Secure data storage with restricted access

  • Regular security audits and vulnerability testing

However, no digital platform can guarantee 100% security.

5. Your Choices and Rights

You have the right to:

  • Access and update your personal information

  • Request deletion of your account (subject to legal/operational retention needs)

  • Control permissions such as notifications and location services via your device settings

6. Children’s Privacy

The MPB Health App is not intended for individuals under the age of 18 without parental consent. We do not knowingly collect information from minors.

7. Third-Party Links

The App may contain links to third-party platforms (e.g., telehealth portals or pharmacies). This policy does not govern those services, and we encourage you to review their privacy practices.

8. Policy Updates

We may update this Privacy Policy from time to time. You will be notified of any significant changes through the App or your registered email address.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

MPB Health IT Support
📞 (800) 519-2969
📧 support@mympb.com
🌐 www.mpb.health