What Is Pet Telehealth?
Pet telehealth gives you access to licensed veterinarians through virtual visits by video or phone. It’s a great way to get professional advice, care instructions, and guidance for non-emergency issues without leaving home.
This benefit is not pet insurance and does not replace in-person veterinary care.
When to Use Pet Telehealth
Use pet telehealth for things like:
Minor illnesses or injuries
Behavioral questions
Dietary guidance and feeding questions
Skin irritations or allergies
Follow-up questions after a vet visit
Medication questions and dosage guidance
Pet telehealth is not a substitute for in-person emergency care. If your pet is having a medical emergency (e.g., trouble breathing, seizures, severe bleeding), contact your local animal emergency clinic immediately.
How to Access Pet Telehealth
Log in to the MPB Health Member Portal or App
Navigate to Pet Telehealth
Schedule a phone or video consult
Speak with a licensed veterinarian—often within the hour
Receive guidance and next-step recommendations
Pet telehealth is available 24/7/365, so support is there when you need it most.
Benefits of Pet Telehealth
$0 cost and unlimited usage
Available for all pets in your household
Avoid stressful travel for your pet
Get quick professional advice from home
Helps you decide when in-person care is needed
Pet Prescription Savings Card:
Discounts of up to 75%
Accepted at over 68,000 pharmacies nationwide
Important Notes
Pet telehealth is not a replacement for in-person veterinary care
Virtual vets cannot perform hands-on exams or procedures
Pet Telehealth is not insurance
Need Help Getting Started?
If you need help accessing your Pet Telehealth benefit or have questions about how it works, the MPB Health Concierge Team is here to help.
📞 Concierge: 1-800-519-2969
📧 Email: concierge@mympb.com
🌐 Member Portal: https://app.mpb.health/